RegisterRegister WelshRegister StaffMetrics

Coronavirus Covid – 19 Update

The University’s priority is the safety of our students, employees, and visitors. We will do everything possible to ensure that teaching, learning and assessment preparation can continue during this period of uncertainty, following guidance from the UK government and Public Health authorities. At the present time, all face to face counselling appointments are temporarily unavailable. 

We recognise this is a time of uncertainty when anxiety levels can be higher. The Student Counselling Service remains open to students at this challenging time. The counselling service will continue to offer counselling sessions, but they will change to Microsoft Teams to enable us to offer Skype for Audio/Video session. The link to Microsoft Teams can be found here:  http://www.uwtsd.ac.uk/teams/

This option may not be suitable for all students, in this case we will endeavour to sign post to appropriate services or will ensure that you are contacted once we are able to offer face to face sessions.

About the Counselling service

 The University Counselling Service offers free, confidential support to students and staff at UWTSD.

The University has a well-established, professional Counselling Service. All our Counsellors work in accordance with the Ethical Framework of the British Association for Counselling and Psychotherapy.

 What to expect from counselling?

Our Counsellors aim to provide you with a safe, accepting, and confidential space where we might explore together any painful or troubling aspects of your life which you may have difficulty with. The Counselling Service is here to help you address personal or emotional problems which may impact your time at UWTSD and help you realise your full academic and personal potential. You can bring difficulties which may or may not be related to study.

We can help to normalise your experience and place it in context, bring objectivity, critical distance, and experience of dealing with problems of all kinds. This often leads to seeing a problem in a new way and feeling more able to get to grips with it.

The counselling sessions at UWTSD are time limited. Your counsellor will discuss this further in your first session.  

 Time limited, short term work has an evidence-base and for many people, particularly those in the student age-group, it is an effective way of working. It is most common to have counselling sessions in consecutive weeks. However, you may find that it is useful to space sessions more widely to enable you to test out new ways of thinking and doing things in between.

The Counsellors endeavour to create a welcoming environment and to listen in a non-judgemental way to enable you to talk about your feelings and experiences. It is a collaborative process concentrating on what is important to you. Counselling goes at your pace and according to your needs.

To register for an appointment please click on one of the buttons above.

As an alternative or while waiting for an appointment UWSTD now offers all students and staff access to a free 24/7 online supportive service called togetherall.  Togetherall is an anonymous space that you can visit when you're feeling down, need support or just need to talk.


1.    Visit togetherall

2.    Sign up with your UWTSD email address

3.    Choose an anonymous username 

Please note that the Counselling Service does not provide crisis support.

A crisis is when you feel you are a risk to yourself or others. This could include wanting to harm yourself, or having seriously harmed yourself (such as overdosing), or where you feel out-of-control and unsafe.

If you believe you are in crisis, we recommend you contact your GP surgery in the first instance, or out-of-hours NHS support at phone number 111. Your GP can provide urgent medical/psychiatric attention or referral and has overall responsibility for your physical and mental healthcare

If the situation is life-threatening, then go to A&E or if you are unable to do this, call 999 for an ambulance. In an emergency you can go to the Accident & Emergency department of your nearest hospital which is open 24 hours every day.

The Samaritans offer a 24/7 listening service for anyone experiencing a mental health crisis. It is anonymous, non-judgmental and available. Call 116 123